Payment, Ordering & Delivery

Shipping within the USA is completely free.

For international orders we charge by UPS or USPS business rates.

We post all orders out within 1 business day and will notify you by email once it has been sent.

We will email you once we have your tracking number so that you can then check your delivery progress online.

It can be very time-consuming for you to identify exactly what has prevented you placing your order so perhaps we can give you a shortcut.

Can you please Contact Us by email with the following details:

1) Your name and phone number

2) What model(s) you'd like to order

3) Your delivery address

4) Would you prefer to pay by PayPal or directly using your credit card?

5) Any error messages you received when you tried to make payment.

Once you reply back to us we'll send you an email invoice from PayPal or we'll contact you to take your credit card details securely by phone.

We are sorry if your card has been declined especially as this can be very frustrating.

By far the most common type of decline we receive are 'general declines'.  These are caused if your bank blocks the transaction (possibly due to insufficient funds, an account limit, or a security precaution if you rarely order products online.  To resolve this you should contact your bank.

We have relaxed our security alerts on our card processor so issues such as multiple transactions and a mis-match between a customers name and shipping details and their credit card details should not get your payment rejected.  Instead your order should be approved but it will be inspected by our staff before processing.

The first way of resolving this will be to contact your credit card issuer.  If you still have a problem, please Email Us.

We now have three payment options:

You can pay us using ...

• An existing PayPal account
• A credit card using our secure payment processor
• A direct wire transfer (for orders over $1,000) to our US bank account

We do not accept money orders, checks, e-gold or cash on delivery.

You can choose to pay with PayPal or Credit card through our checkout system.  If you wish to pay by bank wire then please Contact Us for instructions.

As you'll note from our website, we support both PayPal and direct credit card payments.  For your own assurance both methods offer an incredible amount of consumer protection and security. 

You'll notice on our orders page we have an Authorize.net seal that you can click on to give you confidence that our credit card processor recognizes us a reliable and trustworthy business.  This is a huge achievement for a business that operates outside of the USA because credit card processors must legally take responsibility for every sale we make if a customer is unhappy. 

Also we are PayPal verified and have a high feedback rating here. 

You'll notice that our checkout uses a https:// website address.  We have our own SSL security certificate, issued by UserTrust.com to assure you that all online transactions are deal with in the most secure way possible.

I very much hope that this puts your concerns to rest.